67694 E. Ramon Road Cathedral City Ca 92234
© 2014 Done Rite Auto Glass Trademark All rights Reserved.
Call Us (760)818-6162 or (909)543-2730
Frequently Asked Questions
Coachella Valley Call (760)818-6162
Riverside Area Call (909)543-2730
General

Q. What Areas Do You Service?
A. We go to the following cities: Cathedral City, Coachella, Desert Hot Springs, Indio, Joshua Tree, La
Quinta, Morongo Valley, Palm Desert, Palm Springs, Rancho Mirage, Thousand Palms, Yucca Valley,
Banning, Beaumont, Cabazon, Calimesa, Hemet, Moreno Valley, Redlands, Riverside, San Jacinto, Yucaipa.

Q. How Soon Can I Get Service?
A. We will do everything possible to give you service in the same day or the following day.

Q. Do You Have Mobile Service To Our Location?
A. Yes we have mobile service to your home or work site, we go up to 35 miles away from our location.

Q. Where Is Your Location?
A. We are located on 67694 E. Ramon Rd. Cathedral City Ca 92234, we recently moved from our old
location at Indian Canyon in Palm Springs Ca.

Q. What Are Your Business Hours?
A. Our business hours are Monday Through Friday from 8:30 am to 5:00 pm, Saturday from 8:30am to 3:00
pm and Sunday we can give you service by appointment.

Q. What Methods Of Payment Do You Take?
A. We Take Cash and all major credit cards as Visa, Master Card, American Express and Discover.

Windshield Replacement

Q. Why Is Proper Installation Important?
A.  Your Windshield is a critical part of your vehicle's safety restraint system. It does more than protect you from wind, inclement weather and debris. Your windshield keeps you
safe in a rollover or high impact accident by minimizing occupant ejection from the vehicle, preventing roof crush and most importantly the windshield being properly installed it
aids and supports the air bags for proper deployment to keep you inside the vehicle.

Q. What Is The Difference In Between OEM and OEE?
A. Original Equipment Manufacture (OEM) and Original Equipment Equivalent (OEE). OEE glass, means the new glass is essentially the same piece of glass that is installed at the
time your vehicle is made with (OEM)glass, the only difference is the windshield manufacturer. The glass we use must meet or exceed all federal, industry and safety standards.

Q. What Type of Urethane Do You Use?
A. We use top quality sealants from Dow and Sika being the best quality Urethane and Sealants Manufacturers.

Q. Are Your Technicians Certified?
A. Yes, our technicians have been professionally trained and certified. Our technicians have from 10 to 15 years of experience.

Q. How Long Would It Take?
A. The Replacement Process takes from 45-60 minutes.

Q. Do You Offer A Warranty?
A. Yes. We stand behind our repairs, we give you a lifetime warranty on workmanship covering air and water leakage for as long as you own your vehicle.

Q. How Soon Can I Drive My Car?
A. Our technicians use the best materials, including the industry's finest adhesives, with a one to two hour drive-away time for windshield installations. The technician will advise
you if any additional time is required.

Other

Q. Do You Replace Other Windows Than Windshields?
A. Yes. We also work in side windows, back windows, rear cab sliders, quarter and vent windows, as well as the proper function on your side windows when you need to repair
or replace the window mechanism including parts as regulators, motors, switches, clips, etc.

Q. Is Vacuum Service Included?
A. Yes. We vacuum the broken pieces of glass from the glass we have replaced to leave it as clean as we can.
Have any more questions? Do not hesitate to contact us, we are here to help !!